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FAQ
Frequently asked questions about Channel Data Reporting (CDR) Portal
What should we do if the CDR portal is down and we can't submit our report?
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If the CDR portal is unavailable, submit the Sales or Inventory report via email to cvdata@microsoft.com.
• Use email submission only when the portal is inaccessible
• Do not delay submissions waiting for portal recovery
We can't create a profile or access the CDR portal — what should we do?
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Report through the appropriate support channel with screenshots and wait for confirmation. Avoid repeated retries.
